Nancy: Hello, I’m Nancy Fendler, and you’re listening to Material Wise, your podcast on material matters. It’s my chance to talk to designers, product developers and other guests about what influences them to create, how and why they select the materials they choose, and the relationships they built with their customers and industry. My guests today are with a multi-award winning luxury bedding and bath brand, Brooklinen. Joining me on the conversation are Katie Elks, Brooklinen and director of design and product development and JD Davis, Brooklinen product, procurement and quality manager. Brooklinen was co-founded by husband and wife team Vicki and Rich Fulop, who after sleeping on incredibly soft, cool, crisp, and expensive hotel sheets while on vacation, formed the idea of bringing high-end linens at reasonable prices that would appeal to a younger market. Their ideas certainly took off as nearly a decade later, Brooklinen is the most popular Sheet brand on the internet and has received over 80,000 five star consumer reviews for its products. Katie and JD share with us why the brand has become so popular, which definitely has a lot to do with the materials that are sourced. We discussed Brooklinen’s dedication to quality, responsible manufacturing, and transparency, in addition to the consumer trends that have shifted during the pandemic. Finally, Katie and JD share some of their favorite Brooklinen products and other brands they’re following. I hope you enjoy. So Katie and JD, thanks so much for joining me on Material Wise.
Dr. Andrew Dent on creating his dream position at Material Connexion.
Dr. Andrew Dent is the executive vice president research at Material ConneXion, a world -class library known for its innovative problem solving and thought-leadership by influential brands across every industry. We discuss a range of topics from how Dr. Dent became interested in material science, his fondness for the human interaction side of materials, and how this combination led him to his post at Material ConneXion where he has been for the last 20 years. We also talk about what sustainability means to him, his passion for waste and the future of material development – it’s looking bright!
Dr. Dent’s Interview TranscriptNancy: Hello, I’m Nancy Fendler, and you’re listening to Material Wise, your podcast on material matters. It’s my chance to talk to designers, product developers and other guests about what influences them to create. Why and how they select the materials they choose, and the relationships they’ve built with their customers and industry. I hope you’re all well and having a positive start to the new year. Material Wise has been quiet over the course of the pandemic, however we’re excited to be back this season with a wonderful lineup of interesting guests, beginning with my guest today, Dr. Andrew Dent. Dr. Andrew Dent is the executive vice president, research, at Material ConneXion. For those of you who are unfamiliar with Material ConneXion, it’s a world class library and consultancy known for its innovative problem solving and thought leadership by influential brands across every industry. Dr. Dent’s research directs the implementation of consulting projects and the selection of innovative, sustainable and advanced materials to Material ConneXion’s library, which currently has over 7500 materials. If you’ve never been to a Material ConneXion library, it’s a real treat and I highly recommend it. Dr. Dent has helped numerous Fortune 500 companies from Whirlpool, to Adidas, to BMW and more, develop or improve their products through the use of innovative materials. He speaks frequently on innovative material strategies, and is the co-author of the Material Innovation book series. We had a great conversation, discussing a range of topics from how he became interested in materials and material science, and how this eventually led him to Material ConneXion, where he’s been for the last 20 years. We also talk about what sustainability means to him, and we learn quite a bit about his passion for waste. He believes the future of material innovation is bright, and I’m excited to share our discussion on this episode of Material Wise. I hope you enjoy. Nancy: Hello Dr. Dent, it’s wonderful to have you on Material Wise.
Dr. Dent: Nice to be here, thank you.Nancy: You’ve been involved in this business for a long time. How did you get involved, or how did you get interested in material science?
Dr. Dent: Actually, I have been asked that one before and honestly, I cannot remember. It was probably 30 years ago. Trying to remember exactly why I was interested in material science, I think it was because I just had a love of the physical world. Rather than just thinking about your surroundings in terms of color or form, I really thought about what they’re made of. I was always fascinated about what things are actually made of. And that, I think, material science is probably the best way of investigating that, so that’s how I ended up there. But I must admit, it’s a little murky after 30 years.Nancy: Can you just share a little bit about how you got started? And, a little bit about your background in material science?
Dr. Dent: Sure, yeah. I trained as a material scientist, there is a degree in that. I took an undergraduate and PhD in material science. It’s definitely the unloved step-child of the engineering degrees. If you think about chemical engineering, civil, mechanical, those types, they have an awful lot of following, there’s an awful lot of people doing them. Material science, a lot of people don’t even know it exists. It’s definitely a smaller discipline, it is an engineering discipline, and it resulted in me doing a PhD and then working for a number of different organizations. Doing a little bit of teaching, out at universities, just under the area of material science. I did love that, it allowed me to get my hands on an awful lot of innovative and interesting new materials. So that, for me, was great. The challenge I had was that I realized I wasn’t necessarily very good at the science part, I wasn’t very good at the teaching and the research, and I wanted to do something a little bit different. I wanted to do something a little bit more of a challenge. I started casting around for things I could do with this material science degree.Nancy: It sounds like you probably like more of the human side of it as well, collaborating. What drew you to Material ConneXion?
Dr. Dent: I think it was this result of not being quite satisfied. Loving the materials, but not necessarily liking the way in which I was doing work. I think you’re right, it was the human interaction I was missing. I was actually at a friend’s house and on his coffee table, there was a flyer for Material ConneXion. I looked at it, I thought okay, I want to work there. It satisfied that need not just to know about the physical world and know about materials, but also to interact with a different type of person. The then owner of Material ConneXion, George Beylerian, I called him up. I said, “I want to work with you, I think I can do some real good work for you.” He said, “No, we’re not interested. We don’t have any open positions.” Okay, fair enough. So then I called him up again, probably about two or three weeks later. I said, “No really, just allow me to come and see you. I’ll convince you that you need to have someone like me on your staff.” He eventually relented, I ended up sitting down with him at the Steelcase Restaurant, just near Columbus Circle, this is around year 2000. We just started chatting, and I think I finally managed to convince him. He said, “Okay, come and work with us.” It took a little bit of effort, because I think they weren’t really expecting someone like me. The majority of the people who had been working there previously tended to be in the design field, they weren’t necessarily looking for a PhD material scientist. But, I think my hope is that I actually provided some value and actually expanded their understanding of what materials could be.Nancy: What actually is your role at Material ConneXion? What do you do?
Dr. Dent: Well, I’ve had a number of different roles. At the moment, I’m executive vice president in charge of material research. Because I’ve been there so long, two decades, my role has shifted. I have a very talented colleague, Gayatri Keskar, who oversees the consulting department, the area of Material ConneXion where we actually deal with directly consulting work with our clients. I tend to work on our mentoring and overarching role, where I review all the materials that come into our Material ConneXion library, I assess all of the work that’s going out for our consulting projects, I interact with our licensees. It’s more a mentoring and overseeing role. I do a lot of consulting, too, and obviously do a lot of presentations. We’re about to do a presentation in Turkey, for a design conference. So I do those sorts of things as well, but the majority now is just making sure that the direction of our materials innovation and our work is going down the right path.Nancy: Yeah, it’s a big job. Particularly, I would think, during the pandemic where people may not have been able to come into the library. You have libraries not only in New York, it’s international?
Dr. Dent: We have a number of libraries around the world, in Europe, in Asia. Yes.Nancy: How have you executed business during the pandemic?
Dr. Dent: I was surprised and pleased. The work we have been doing hasn’t really suffered at all, in the delivery of work to our clients. We had a very good year in 2020, which I feel bad saying that sometimes because a lot of people didn’t have a good year. But, we’ve actually managed to adapt relatively well. Yes of course, I would love to have more clients come into the physical library. And, we are still open for appointments, so we will actually have people in. But of course, it’s socially distanced, we can only limit the number of people, so we still can do that on a limited basis. But, what we’ve managed to do is, through just very efficient shipping and delivery of samples, we’re able work, a lot of it’s on Zoom calls. We delivery an awful lot of virtual presentations. We’re doing fewer workshops, because the workshops, they benefit from that one-to-one, hands on interaction with the materials with a whole group of people, so fewer workshops. But, we’ve transitioned a little bit and we’re doing more direct consulting where clients come to us for a particular need and we can deliver that through Zoom presentations, we can send samples. We’ve had examples where we’ve had a company, or a client, that has two or three locations, so you send samples to those three different locations so everyone’s looking at the same material at the same time. You’re not in-person, but it’s as close to. I think we’ve managed to adapt, and as a result we’re doing well. I’m excited about the future.Nancy: Yeah, that’s great. I know we’ve all had to adapt in different ways. But, having been to the library a few times, and had clients who’ve submitted products. I don’t know if you still have the box? But, you shipped things out, you’ve done this before. Or, I should say Material ConneXion has done this before, that method. I’ve found, in speaking with designers and material developers that they’ve found quite a bit of creativity during the pandemic, during this time. Have you seen some new exciting materials pop up in this year?
Dr. Dent: I’m a great believer that adversity can generate just incredible bursts of creativity. I think given an unlimited budget can be often the death knell for real creativity. If you think about music in the ’70s and ’80s in the UK, you turned on an awful lot of great music as a result of the economic climate not being that good. I think adversity has its advantages. I think yes, the pandemic has forced people to perhaps adapt and think differently. We’ve had, actually, a surprising number of people who’ve come to us, who over the last perhaps three to five years, had in their head an idea about what they wanted to create, whether it’s a product or a material. I thought okay, when I’m sitting at home with not an awful lot of stuff to do, it’s something that bubbled up again. And they thought, “How do I then bring this material or this product out into the world?” We’ve had an awful lot of clients who are just individuals who have a patent on a particular material or technology and said, “Okay, I want to see if I can now develop this.” So, it’s actually been quite an exciting year in terms of just individuals just trying to new materials and new challenges to the market. I think, with clients as well, again, the adversity is what’s helped us somewhat in that, as some companies have reduced the workforce, typically the first area to go tends to be R&D, research and development, because it’s not a must have it’s a nice to have. For some companies, they have it because it allows them to generate new product, but a lot of companies, they see that as an expendable part. So once they do bring that down in size, we can then fill that gap. Again, we’ve adapted to make sure that we can fill in the role of research and development for some of the smaller corporations.Nancy: Wow, that’s great. I understand that sustainability is a big part of probably your personal and your professional philosophy. Sustainability means so much to different people. I’m just curious what sustainability means to you.
Dr. Dent: Okay. If we look back 10 years, from let’s say 2010 towards 2015, you had a change in the way that people approached product development and new product creation. They were always aware of sustainability, but it was one of those things they kept on saying, “Well, we can’t really afford it. We’ll do it next year. It’s a nice idea, but it’s not really part of what we want to do.” And then, over those few years, it transitioned through to, “Okay, sustainability needs to be part of the pillars of what we use in order to create product.” So price, performance, aesthetics, and the fourth one became sustainability, so it became we need to include this. What you have is you’d have a sustainability group, or a department that would think about the way material, a product could be sustainable. But, in the last probably three to five years, very much so perhaps in the last two to three years, we’ve now seen sustainability become front-and-center. Now, it becomes a leader in that group. For the most part, you’ve got incremental improvements in you’re trying to reduce the cost of your product, you’re trying to improve the aesthetics, and then performance, those tend to be incremental. Now, they’re actually considering sustainability as a way of completely changing the product itself. Changing the material entirely, changing the design entirely, in order to adapt to sustainability. I think sustainability has gone from non-existent, to okay, we are aware of it, to it’s important to have that as part of our portfolio, to it’s the main thing we’re now thinking about when we’re designing a new product. I think that’s interesting to note, over the last 10 years. For us, although we are very much within the design field, in fashion, and architecture, and automotive, and all those different design industries, we’re very much interested and driven by data, numbers. Now, it isn’t always the most interesting thing for designers to know about numbers, but what we tend to do with sustainability is we tend to separate it out into quantifiable attributes. Because sustainability is a very large term, we can talk about eco or green, but they’re just words. What we do, though, is we separate them out. Rather than is a material sustainable, we think about okay, does it have recycled content? How much? Is it post-industrial, IE straight out of the waste generated in the factory, or is it post-consumer, the stuff you put out on the curb when you recycle? Does it contain bio content, stuff that’s renewable? How much water does it use, is it reducing the amount of water it needs? What’s the carbon footprint? If we can separate it out into these specific attributes, so rather than saying is something green or not, is something sustainable, you can say okay, this material or this product has just reduced its water usage in production by 50%. That’s a number, to me, that makes an awful lot of sense and it allows you to quantify your improvements to sustainability. So rather than thinking about it as a general term, decide which aspects are important to you. We do this a lot with clients. What’s your North Star? What is the main aspect of sustainability you want to attack, because you can’t deal with it all. I take Levis as an example. Now Levis, their biggest challenge was water. You make a pair of Levis jeans, and the amount of water, the thousands of gallons that are used, in order to grow the cotton, produce the product, then dye the product. And then, often after that, stone wash or other treatment somehow affect it. So, throughout the entire cycle, using a large amount of water. Water was their North Star, reducing the amount of water they used. Maybe they weren’t getting into the most sustainable aspect of other areas, but for them water was the main thing they needed to tackle because that was the thing they could most affect. If you’re ever producing a garment or product, or something you’re designing, what’s the most important sustainability aspect? Because if you try and attack all at the same time, you’re never going to do it, you’re just never going to succeed. Think about your North Star, think about what that is, and then attack that. But also, think about how you can do that quantifiably. Rather than just saying, “We’ve now got a green product,” what is the specific attribute, what’s the specific thing you can state to your customers that you’ve reduced or improved.Nancy: That’s so well put, because my clients are a material brands and they sometimes feel as though they have to do everything, bio, pre-consumer, post-consumer, just as you were talking about. Sometimes it’s driven by brands, sometimes it’s driven by consumer. I think what everyone’s trying to do is to do their best. I also understand that you have some interesting ideas on how waste can be used to make sustainable products.
Dr. Dent: I do love waste. It is possibly one of my favorite topics, just because I wish we’d remove the word waste. I’ve talked about this in the past. Nature has zero waste, because everything that is deposited by some animal or plant is then taken up by another animal or plant, so it goes in a complete cycle. No matter how many billion or trillion ants there are, and the amount of animal mess they have, they still have zero effect on the overall environment because basically, anything they do is then recycled back into the system. For me, waste, we need to follow that and try to think about any of the waste produced in the mining, in the production, in the use and also the end of life of anything that we use. Waste is the wrong word, it’s just another resource. I think we’ve got a lot better at accepting recycled content. It was an interesting thing when we started to see recycled content plastics in our food storage containers or in our drinking containers. Previously consumers would have said, “Well, I’m not putting recycled material in that, that’s dirty.” I think we now have an understanding. We’ve seen products from cow waste, we’ve seen products from old mattresses, we’ve seen even chewing gum is being used, and that’s a greater understanding that we can clean and repurpose these materials, and it’s a resource, because we know that the planet as a finite amount of resources. Until we can start mining Mars, which I think is still a long way away, we need to accept that we’ve only got one planet so let’s use those resources. For me, I think of landfills and I think of just a goldmine of potential materials you could use. I think we’re getting better at using waste, we’re making sure that it’s cleaner, we’re making sure that it’s more readily available. I think if you’re producing anything, find out where in your current production processes you can utilize your waste, and a lot of them are making it efficient. But also, how do you collaborate with other companies whose existing waste could be a valuable resource for you? I think if we’re going to survive and do well, we need to understand that it’s not going to be alone. Any company that’s trying to do everything alone, I think, is going to be challenged. You’re going to need to reach out. I was fascinated by … Colgate came out with the first recyclable toothpaste tube, and they’ve been working for 10 years on this recyclable plastic material for toothpaste. It was a specific type of combination of different plastics. But, it is easily recyclable. They said, “Okay, we think this innovation’s so interesting, we’re going to offer it to other toothpaste manufacturers because we understand that, if we develop something so valuable, potentially things that wasn’t recyclable before but now is recyclable, we can’t keep it to ourselves. We’ve got to offer it to others.” That level of collaboration, I think, is going to be essentially going forward because we can’t be in this alone. If we’re assuming that we have to basically just do it by ourselves, we’re losing out on potential resources from others, and also selling some of our waste materials to other companies as well.Nancy: Yeah, that’s so fascinating. You mentioned something that, when I heard on the radio this morning about the Johnson and Johnson vaccine actually collaborating with its competitor, Merck, to get more out. That is just another competitor’s having to collaborate for the greater good.
Dr. Dent: I think we need to treat sustainability like we treated the pandemic. It was amazing. The ability to move huge resources, and to ensure that you had a number of different organizations working on a vaccine, that ability, you need to have that same sort of emphasis and drive for sustainability. The challenge we have with sustainability is that it’s not immediate. Sustainability works when we concern ourselves with our own health and our family’s health. It’s amazing how a young mother or a young father will spend an awful lot more money and will care an awful lot more about the materials used in anything that’s going onto or into their child, but that’s immediate and it’s also close to home. Sustainability has the challenge that it tends to be a little bit further away. We’re starting to see it more, the Texas cold snap was a good example. But, it’s never as immediate as, say, something like the pandemic. Pandemic we know we’re saving lives. Sustainability, we’re also saving lives it’s just not the ones that we’re directly related to right now. That’s the challenge it has, is that we don’t feel that sense of urgency that we have for the pandemic. I wish we could change that mindset and really understand the urgency at which we need to start making these changes, in order to make sure that our future generations can survive well on this planet.Nancy: Well, little by little. You spreading the word certainly helps. Just to talk a little bit more about you and your interests: where do you draw your inspiration from, Dr. Dent?
Dr. Dent: It’s interesting. I’ve mentioned about not wanting to be in science anymore, and what I realized … It took me a little time to realize, but I get inspired by designers and creativity in a way that, if I work with a bunch of engineers, I’m on a relatively even keel in terms of energy. Sometimes, it goes down. If I work with designers, their creative energy and their child-like appreciation of the world, I draw from that energy. I love interacting with creators, because I think I can provide knowledge, I can provide understandable delivery of information that they’ll find useful, and that interaction for me is really what gets me up in the morning. It’s the human interaction, being able to help designers and creators move forward in their desire and their ability to produce things. That, for me, is a very, very human aspect to what drives me.Nancy: Yeah, and you probably make it very easy for them to understand, too, I sense that you could solve a problem.
Dr. Dent: Yes. The whole point of Material ConneXion was to take a bunch of really technical science and make it palatable, make it understandable, because designers don’t work in numbers, they don’t work in tables and graphs. They work in more emotional responses, and what you can see, and feel, and touch, and how you respond to a material or product. What we need to do is to transfer the data points that we get from the engineers and the scientists, and then relate those to a way in which a material can be appreciated. That has been our job. Because you can get a whole bunch of data and information on the web, there’s no limit to basic data points and information from the web. But as a designer, where do you go? If you search for the word textile in Google, I’m sure you’ll end up with billions of results. Which one do you use? If you search polyester, then now you’ve got perhaps 300 million results. If you’re going to [inaudible 00:23:41] and they only want recycled content, but then which one do you choose? What’s the reason for choosing that? And how does it feel? How do you respond to that? I think that’s where we have value. So I think that’s what Material ConneXion’s always been able to do, is to take the science, make it palatable. Although we do have material scientists on our staff, we’re very careful to make sure that we don’t do science speak because it can be its own jargon, and very hard to understand. And also, I don’t want anyone talking down to people who don’t necessarily have an intimate knowledge of material, so we deal with all types. We deal with material specialists on design teams, we also deal with people who have very limited knowledge. We should be able to connect with and explain to all, so I think that’s the value we have.Nancy: I think the people who are designers and creatives have, as you mentioned, they love to touch and feel. It has to perform, it has to do the job, but it also has to have an emotional connection somehow with them.
Dr. Dent: A good example was the E-textiles, the E-textiles market, where you started to have electronic textiles within fashion. It was interesting to see the first few conferences that we would go to, where what you had is a bunch of engineers on one side, and they created these wonderful touch sensitive, or conductive, or battery-powered flexible circuits. And then, what would happen is they would present these, and you have a bunch of creatives, and fashion houses, or brands would come up and say, “Okay, that’s great. How do I sew it into a garment?” Or, “How does it feel when I wear it?” Or, “Can I wash it?” The engineers hadn’t even thought about this. There was this disconnect between the engineers who had this great new technology, and it was exciting, but then they hadn’t thought about what’s the human response to that. As a human, I want it to feel nice, I want it to look good, I want it to do the function that you’ve made for it, but I also want it to do other things as well. I need to make sure I can wash it. And also, for the brands themselves, how do you sew it into a garment? Because let’s not forget, fashion is an industry that still works on a process that is a couple of thousand years old, which is to weave a yarn and then sew it. It’s not high tech, for the most part. It’s always interesting, that potential disconnect. We were talking to the engineers and putting the questions to them before they started presenting, or before they started talking to brands. Okay, the brands going to ask you how do I sew it in. If I do charge it, I don’t to have to put a battery in it overnight, I want to find a simpler way because we’re used to having our clothes reflect our own personal taste and style. But also, be relatively easy, I don’t want to have to think about charging my shirt overnight. I want to put it on when I feel good and wear it, and that’d be great. I think it’s that disconnect that we try and make sure that there’s a much more clear connection between.Nancy: Ah, that’s a great example. What are some of your favorite materials? It’s a big question, I know. It’s like who is your favorite child.
Dr. Dent: Yes, with access to the 10,000 different materials we have in our library, I have … I think, if we talk about classes of materials, I’m excited by materials that offer a renewable option to what we have already, that can be industrialized, and that do not impact significantly existing ecosystems. I know that’s a complicated thing. When we think about cotton as a material, love it, it’s incredible. I’m wearing it right now, I’ve got cotton almost everything. It’s a great material. But the challenge is, it’s a monoculture, it’s also very water intensive. It would be good to have alternatives that we can offer so it’s not just 100% cotton. Cotton’s going to be there, it’s a staple fiber. And also, it’s got an industrialized resource as well. One of the challenges we have with any new material … If you’re trying to go up against cotton, you’re trying to compete with cotton, you could have incredible material that has the same sort of absorbency, same sort of performance, but if you can’t produce it at the volumes that cotton can be produced, then no brand is going to bring out a decent size collection in it because they can’t guarantee that there’s a reliable crop for next year. I’m always interested in materials that can go up against the mainstays, the plastics, the cottons, the materials we’ve been using for the past 50 years, but do it in a way that does not affect an ecosystem. Let’s take hemp. Hemp fibers are now coming up, and they have a good potential. They don’t require an awful lot of irrigation. They have the ability, because there’s also other resources for them, there’s a potential for them to be used in an industrialized way. And, they can get an awful lot of the properties that cotton has. Now, is it going to take over cotton? Not at all. But, it has the ability to then compete in the same way that cotton does. Same thing with some synthetics. When we think about plastics, if you’re going to have a bioplastic, or if a plastic comes from renewable resources, whether it’s corn or sugar, or whatever else it is, you’d better make sure that you can get the sorts of volumes that companies need in order to produce from plastic. If you’ve got this wonderful new plastic that comes from, let’s say, a small plant that’s available in Ethiopia, or let’s say it’s in some small area of Belgium, that’s a challenge because plastics companies need larger volumes. We use it in hundreds of thousands of tons. I’m always excited by materials where the suppliers already thought about that. If we think of, in terms of the bioplastics, I love the idea of seaweed. Seaweed and algae is great because you can industrialize that production. I love the idea of using bioplastics from, let’s say, castor oil. Castor oil is already produce in an industrialized way, they produce it all over the world, so there’s an awful lot of resource for that. They know how to produce it in large volumes, it’s reliable. Castor beans is a great resource as well. We’re always looking for those types of resources. If you are going to use renewable materials, best to find something that does offer viability. We have companies that come in with all sorts of amazing new materials, but unless you really can produce it in high volume, then it’s going to be a challenge. If it requires that you use plants or renewables that are off of food, that’s also a challenge. When the first commercially successful bioplastics from corn, the challenge was you’re using corn. Corn could be used as a food so the challenge is, well do we really want to be producing a whole bunch of plastic out of food? Well, we have people who are resource scarce when it comes to food, so we’ve got to be careful with that sort of thing. You don’t necessarily want to make something really popular, in the same way that let’s say McDonald’s started selling apples and it became a real burden on the ability to produce apples out there in the world because they wanted so much. Same with plastics. Because we use so many plastics, if you suddenly have all plastics trying to be made out of corn, you’re going to deplete corn resources and therefore not have enough for humans to eat. I’m always interested in new materials that have thought through that. That have the potential to be industrialized, large volume, can compete on the same playing field as existing materials because we do need that diversity or resource. We can’t just use plastics from petroleum, we can’t just use cotton, we need alternatives because if we then suddenly have a problem with a blight in cotton or that sort of thing, then you cause huge spikes in the market and challenges. I think it’s diversity and understanding that if you want to produce something, make sure you can do it in high volume.Nancy: But, it’s also such an opportunity, sustainability has brought so much more innovation into material. I’m wondering, I know some college students have been listening to this podcast, and loving materials, I think that it would be a wonderful field to get into. What do you see? Do you see there is a great future in material science?
Dr. Dent: Yeah sure, because let’s be honest, unless we all decided to … it’s possible, because of the pandemic. If we all decide to live just in a little pod in our living room and your entire world’s digitally online, unless that happens, we need materials. We need innovation in materials because that’s what our physical world is made out of. My hope is that we will start to see a combination and collaboration between human made and then biologically made materials. But still, if you look around, if you basically look up from your computer and look around your room, every single one of those is a material. We’re never going to not need material, so there’s always an opportunity there. Material science deals very much in engineering materials, so it deals with engineering plastics, it deals with metals and ceramics. Material ConneXion had to broaden that, because of course also within materials you have textiles. In material science, we never really deal with textiles, only in the world of composites. There is a much broader range of potential within materials than just, say, basic material science. I’m always fascinated by textiles, just because it’s such a … You’ve got an entire discipline, an entire department, that’s based upon just one type of construction which is the woven or knit, just that flexible material. It’s such a fascinating and very involved material. We all wear it every day, it covers an awful lot of the surfaces we interact with. I think material science is good, and certainly that will move you towards perhaps more of the engineering field. A lot of our people who work for us who are material scientists, we have to get them to relearn materials because their basic knowledge in engineering materials is good, but we also need to broaden it out into what about architectural materials, natural materials, woods and natural fibers, textiles, all these different fields which material science doesn’t necessarily cover. But yes, it’s broader than just material science but there’s never not going to be a need for innovation in this area.Nancy: Great. Oh, I’m so inspired by you, this has been great. And also, your energy and enthusiasm. Thank you so much, I hope I get the chance to meet you in person when I get to New York, or when I can come to New York and visit the library again.
Dr. Dent: If you come over, just email, text me, I will give you a tour. We can connect.Nancy: Thank you for listening to Material Wise. I’d like to thank the incredibly talented Woods Creative for their help in producing this podcast. Jake Nevrla mixes our episodes and composes our theme music. For more information and transcripts of each episode, please visit materialwise.co. And please subscribe, rate and review wherever you get your podcasts. Thank you again and until next time, take care.
Ruth Kelly on finding her path to SSACHS and making change in the active apparel industry.
Ruth Kelly is the head of materials and materials editor of SSACHS, a design agency for performance and active lifestyle apparel, which also publishes a digital magazine under the same name. We had a fun conversation discussing her journey of leaving her corporate life to join SSACHS with her partners. As a creative fabric expert, thought leader, and educator, Ruth shares insights as to how she approaches material development, what makes a good material partner, how the pandemic has influenced design trends and sustainability, along with the necessary digital marketing tools that are needed to help connect suppliers, mills, and brands. You’ll also discover the meaning behind the name SSACHS!
Ruth’s Interview TranscriptNancy: Hello, I’m Nancy Fendler, and you’re listening to Material Wise, your podcast on material matters. It’s my chance to talk to designers, product developers and other guests about what inspires them to create. Why and how they select the materials they choose, and the relationships they’ve built with their customers and industry. My guest today is Ruth Kelly, head of materials and materials editor of SSACHS, a design agency for performance and active lifestyle apparel, which also, creatively enough, publishes a digital magazine under the same name. Passionate about performance materials, Ruth is a creative fabric expert, thought leader, and educator. She has successfully led raw materials teams in the UK, Canada, Hong Kong, and Sri Lanka – and across the supply chain from performance brands such as lululemon, where she worked for seven years as materials director, to manufacturers. Ruth combines her network of connections with practical in-depth knowledge of the fabric development, sourcing, validation, and production process to make ideas come alive. I spoke with Ruth from her home office in Vancouver, BC. We had a fun conversation discussing a range of topics from how she left her corporate job to join SSACHS with her partners to how she approaches materials development. We also chat about what makes a good material partner, how the COVID-19 pandemic has influenced design trends, along with the necessary digital marketing tools that are needed to help connect suppliers, mills, and brands. In case you’re wondering where the name SSACHS came from, it’s actually a derivative of the Trossachs area in Scotland, where the SSACHS founders have close ties. As the Trossachs is a wonderful outdoor area loved by cyclists, hikers, and runners alike, it’s a great name for a sportswear and active lifestyle design company. I hope you enjoy the episode. Nancy: Ruth, thanks so much for being on Material Wise. I’ve heard so much about you and glad to finally chat.
Ruth: Well, thank you so much for having me, Nancy. I’m really excited to have a chat and share some of my thoughts and stories.Nancy: Yeah. Wonderful. I’ve done a bit of research on SSACHS. Am I pronouncing it correctly?
Ruth: Yes, you are. Yes.Nancy: Okay, SSACHS. Can you tell me how you got involved? It’s such an interesting business with the design and the magazine.
Ruth: Yeah. Well, it’s been an extremely exciting journey. We’re just at the beginning of that journey still. How I got involved with my two business partners, Diane and Soudi, who are both in the UK, although we’re all British, it was actually the powers of LinkedIn and connection and networking that got us together, because a bit like yourself, Nancy, we’d all been existing in parallel worlds throughout our careers, having worked in sportswear, in big corporations, the big brands. Diane reached out to me on LinkedIn and was like, “Hey, Ruth, really interested in what you’re doing. I’ve got a magazine. Would you like to be interviewed?” Of course, as a new consultant in this world, it’s always nice to have someone who wants to interview you. It comes across a lot more authentic from a PR marketing point of view. So, I jumped on a call with Diane and, law of attraction, we just hit it off so well that it morphed into an amazing conversation. I wanted to say an interview, but it wasn’t an interview or a job application, it was just a really cool conversation. We realized we had so much in common that I actually came off that call being invited to join the team and head up the materials section of the magazine. So yeah, it was just having this lovely feeling of, oh, these are a great bunch of people they’ve got, they’re trying to do exactly what I’m trying to do, and isn’t it so much better to be part of a network and part of a team rather than trying to do everything by yourself?Nancy: Absolutely. It just brings me back to, maybe we’ll come back to this, but one of the articles that you wrote for the magazine on collaboration and how important it is and how you can often do so much bigger things with it, and even though you have different strengths, but when you bring it together, it’s really powerful.
Ruth: Yeah. I always try and go back to the teachings of Richard Branson, because he always talks about that not one person can do everything and be super strong in everything. So that’s one thing I’ve learned is to be aware of what your strengths are, and also be aware of maybe where you’re not so good or you don’t enjoy things, and having that confidence to be able to let other people take the leads who are amazing at that, and then that’s where it’s so much better as a team.Nancy: Absolutely. Was there a kind of a defining moment where the three of you… I mean, you had this call on LinkedIn, but I know you had worked with some very big brands in the past. Were you head of materials with some of these brands? Was there a time where you just said, “Okay, I’ve had it, and I want to do something on my own?”
Ruth: Yeah. Well, I wasn’t head of materials, but I was a director for lululemon. You know, like any big brand there is especially, I think, as well, when you work for a publicly traded company, there’s obviously another set of responsibilities and pressure to keep, quite rightly, well, you could argue about that, but that’s another podcast, but there is this pressure, anyway, to provide newness and more, more, more profits. Having been working like that for seven years, it’s exhausting. It’s super fun, but there is an element of what I call a hamster wheel. Oh, here we go again. Here’s another season. And those seasons seem to be getting shorter and shorter and you’ll feel like yourself and your team have pulled out a miracle or done something really amazing, but it’s never good enough. It’s always like, what’s next, what’s next. So maybe that’s the cynic in me, being in the industry a little bit more, but I think coming into the twilight of my career, shall we say, not at the beginning, you start to look at things differently. So, it’s, okay, what can I actually do for myself to really create the life I love? It was a big thing for me having to break those shackles of the monthly salary. So, being able to step out of that and, okay, how can I create financial stability for my family in a different way, in an entrepreneurial way? That is super scary, that is, and it’s taken me many years to get the courage to try and do that, but I found it’s extremely freeing when you do. You know, you kind of now think of, “Why didn’t I do this years ago?” Right? But it’s been in that mindset of, “Oh, I always need to work for someone else. I need to get that salary to come in,” especially when we’ve all got responsibilities, et cetera. So, yeah, I think that was part of the drive, and the drive to also try to make a change in the industry. You know, we can all sit and complain about, oh, I don’t like the fact that there’s all this pressure, or that things aren’t sustainable, or that I don’t feel I have a life, or I’m not producing great products. We can all get in complaints, but for me, it’s also, how do you be part of the solution rather than part of the problem? So also stepping outside of that enables you to have different conversations because you don’t have to put that on that layer of working for a company and have to apply their filter to everything.Nancy: Absolutely. It’s very frightening, I know, but so rewarding. I have a feeling it will be interesting to see when we come out of the pandemic what will transpire with company work, what people do. I think a lot of innovation, or I hope lot of innovation, comes out of this situation, not just in product ways, but just personal ways as well. I listen to podcasts a lot, and yesterday on my walk I was listening to Brene Brown and Daring Greatly. I’m just like, “Oh yeah, that’s why I did this.” I know it’s scary, but.
Ruth: Awesome. I mean, I was fortunate enough to see her speak. She was one of the keynote speakers at the lululemon Leadership Conference and she is amazing. She’s so much fun, as well. I think she was a little bit scared that she was coming to lululemon and that people were going to be, you know. Then, this was quite a few years ago, so early on in her public speaking career, so I guess she’s had her some experiences where maybe she tried to be a little bit goofy and people didn’t kind of get it. But of course, the lululemon team was totally into it and she had the whole room up dancing. Yeah, she’s awesome.Nancy: Oh, she’s funny. Maybe we can get a little bit more into materials now. So how do you think materials influence design?
Ruth: Great question, Nancy. Yeah, this is something where it’s, to me, it’s a symbiotic relationship. I talk a lot about, with designers, what comes first, the chicken or the egg, and it can be both, right? So often it’s that influence of you pick something, you pick this material up, you have this tactile, it’s visual, experience. As a designer, you can get excited, you can start to visualize how that can transpire, how that can be used in a design and how it can create something that is going to, especially in sportswear, provide a soul and a function, and, okay, it might sound a little bit pompous, but actually enrich someone’s life by making them feel good, by making them not have to worry that they’re going to get caught out in the rain when they’re on a run. So, yes, you can pick up fabrics and have that very visceral relationship with them and that can spark the design process. But then equally, there’s also the other way to look at things, the other side of the coin, where as a designer you might have an idea of something that you want to create and you can’t actually find the exact thing either visually or aesthetically that you want, or performance wise, that you need. That’s super fun as well, being able to work with a designer and help draw out their ideas, especially as they’re the experts, maybe, in apparel design, and you’re the expert in developing the fabrics and being able to do that. I’ve also worked on other aspects where when I was at lululemon I did, a few years ago, a reflective embroidery collection. I was really interested in how that whole design and development played off each other. So, the whole project came to light because we were trying to innovate in the area of reflectivity. So, when you’re out on a run, especially in the fall in the Northern hemisphere, you want to be able to feel safe, and with reflectivity, it’s very technical, there’s a lot of limitations as to what you can do. I had this idea, it was two o’clock in the morning, using my background from the intimate apparel world, I thought, ooh, what about taking this new reflective yarn that’s very difficult to knit or weave because it’s super stiff and applying that to an embroidery technique which is not normally used in sportswear. I kind of thought, hmm, I knew I couldn’t go to the design team and explain this because they kind of wouldn’t get it. They needed to see something. I could see it in my mind, but I knew they needed something to actually see. So, as a side of desk project, went along and persuaded a company that I noticed was an embroidery company. “Oh, hey, if I can get you some yarn, would you just be interested in just doing me a little sample?” They’re like, “Yeah, yeah, sure. No problem.” So did that. Then when I showed it to our creative director, he was like, “Yeah, just go for it, Ruth, that’s awesome. Just go for it.” Then it was the question of working with the design team to be like, okay, this is the potential, how can we actually engineer what we need to make the best use of this technology? So sometimes you also get into that realm where they are both influencing each other, and so that you’re doing the development of the material at the same time as the development of the garment. So that was super interesting to be able to make these adjustments on the fly as we fit the garment. Oh, we need that embroidery to go a little bit more up there. Let’s alter, let’s tweak, that design. So that’s super cool as well.Nancy: Yeah. It’s symbiotic how you work together, and you really need both so one can feed off the other. What do you think is important to you when you create a fabric? Obviously, the yarn, what the fabric has to do, but do you just have like these brainstorms that maybe come from design or just like, “Oh, I have got to have an invention here?”
Ruth: Yeah, it’s a bit of everything. You know, for me, it’s like lots of different plates that you’re spinning at the same time. So, you have to have a real appreciation and a desire to produce something that’s aesthetically beautiful or handsome, or whatever that can be. That’s really important because you could be an amazing technical person but create something that just doesn’t look or feel great and nobody’s going to want to wear it. It doesn’t matter how great it is technically, especially when you’re putting something next to skin. Then the other thing is, being a bit of a geek as well, a bit of a technical nerd, as you said, it’s about getting into that detail of the fibers, the yarn, the number of filaments that’s in there, the construction, the finishing, the amount of stretch, all these different parts of the recipe. It’s a bit like baking a cake that you’re playing around with, and it’s fascinating how they all inter-react to the good or detriment of the overall finish. A third element is also the commercial aspect that you need to ask, is this a commercial product? What does that mean? How can I get that into mass production? Then, of course, don’t forget sustainability as well. So that’s a very important new fourth place that we need to keep in there. Am I producing something that is going to be sustainable? I mean, that’s a whole other debate, but at least am I producing something that is going to be part of someone’s closet for a while. It’s going to be durable. It’s going to be something that they’re going to treasure. That’s really important to me as well.Nancy: Speaking of sustainability, it means so many different things to so many different people. What does sustainability mean to you?
Ruth: Well, I think the first important thing to think about is from a design point of view. Because we can talk about circularity of design, we can talk about recycling, et cetera, et cetera, but as I said earlier, it has to be sustainable in terms of it has to be something that we all produced and that it’s going to be treasured and loved. Because if you think about circular design, or end of life, you’re talking about you’ve already built in this obsolescence into the garment. You’re already thinking about end of life. But what if something was so treasured, such good quality, that it isn’t wearing a way, but also it isn’t becoming obsolete because it’s no longer in fashion or it’s no longer considered aesthetic? I don’t know, maybe I’m an idealist, but I think the more that we can do to that, that is going to be huge, and we definitely need to look at our level of consumerism. So, I think, yes, everything else is part of the solution. Recycling, biodegradable, waterless dying, using renewable energies in factories, like all of these are super, super important, and we also need to look at the amount that we consume and the amount that we produce. So, for me, it’s about producing better and producing less. That doesn’t necessarily go with a consumerist or a capitalist culture, so again, we’ve got this…right?Nancy: Yes. No, and I’m hearing that from other guests on the podcast. I think that’s a fabulous trend. We all have too much stuff and if we can buy better and wear longer, that would be better. But you’re right, consumerism. When you’re designing all these different seasons, you have to keep coming up with something else and something more and something more. So, it will be interesting to see what happens. How do you think the supply chain has been helping brands with their sustainable efforts?
Ruth: I think that’s a really good question. I think there’s good and bad. I wouldn’t even say bad, it’s just really hard. You know, it’s hard for us all to figure out and to really tell the authentic stories. People, quite rightly, are cynical about, “Oh, it’s just greenwash. Oh, here we go again. “If I look at the mill, say, and they do a better job than others at telling the stories. It can be confusing because sometimes their salespeople aren’t always maybe the best technical and don’t know the story themselves. One thing I’m sure you’ll appreciate, Nancy, that can be super confusing is even something as simple as the recycled yarn. The fiber supplier manufacturer might have yarn beyond the plant and might give it their own brand name, and then the mill wants to give it another brand name, and then everybody gets really confused, you know? I found out fabrics that I had been working with for years, have actually got a component of a Serona yarn, and I didn’t even know, right? So, I think we can do a lot better. I think, certainly from the mill level, people are really trying to do good and they are really trying to help the brand. You know, it’s been tough for them because when we started these conversations years ago, it was always about price and people wanted the sustainability aspect but didn’t want to pay anything extra. Now, that price difference is still there, but it’s becoming much, much smaller. It’s going to be interesting to see in terms of smaller dye batches and things like that, how we can carry on. Because there’s so much waste with minimums and lot of dead bolt stock, that type of stuff. There are some great group buying platforms that are out there now for smaller brands or people where you can actually buy our redundant stock, so that’s a good thing. But yeah, still lots to go. Of course, some great research that’s going on at the moment in different materials, looking at adjacent industries and looking at their waste and can that be used as a feed stock? So, I think, yeah, it’s a very complex journey, and we’re just at the beginning and there’s no silver bullet for any of us in this.Nancy: Yeah. Just trying to do the best that we can.
Ruth: Yeah, and just ask questions. I always say to people, be curious. Stay with the mill, but ask questions, be curious, be cynical, just keep asking and asking, and that’s how you learn.Nancy: What do you think makes a good textile partner when you’re looking for materials or you’re developing materials?
Ruth: The number one thing is open and honest communication. I mean, I’m assuming here that you’ve got the technical know-how, right? That’s a big. So, I think it’s finding the right person who fits your business, okay? So, there are different suppliers that will work with different brands or different manufacturers, so it’s understanding their business model and seeing if it fits in with yours. If they are geared to produce big runs and that’s what you’re looking for, awesome. If you want somebody who’s smaller and flexible, great. You always have to do your research to understand what their business model is, but also what they’re specialist in. Because a lot of mills, and I’m just talking about fabric mills here, specifically, but it goes the same for any textile partner, be it when you’re going further upstream looking at fiber or day stock chemical partners, is understanding what they’re best in the world at, right? Because they might have a wide portfolio, but they’re really good at this, okay? Maybe that’s what you want to focus in on. But as I said earlier, it’s that open, honest communication that is huge. It just makes life so much easier. It’s also obviously up to yourself to be super clear on your expectations so that when it goes wrong, it’s often, as it always is in human life, about different levels of expectation and people not being clear on either side. Which when we’re dealing with different cultures, different time zones, that can be super difficult. Especially when you are at the beginning of a relationship with somebody it’s a bit like dating and it takes a while to get to know each other, but then hopefully after a while, you’re in a situation where you can be truly honest. Even when you’re having to deliver bad news, which happens all the time, the partner feels that they can do that and it’s also going to be okay. It might not be the news that you want to hear, but they feel that they can actually explain the situation and give possible solutions and that you can work together to solve that. Right? So, I think another thing that really good textile partners do is they do their research. They really understand their customer’s business and they’ve done their research. I’ve, throughout my career, sat through and, oh gosh, I don’t even want to think about how many times I’ve sat through it must be thousands of presentations and people sharing their range and you just know that they haven’t even looked at the store, they haven’t looked at the product. They’re just trying to hit all bases. I get that. I get that there’s also the stuff in the store that was maybe things that were developed two, three years ago. They don’t necessarily know what’s in the pipeline or where businesses is changing. But really good ones do help the brands, help the retailers, make that connection of, oh, this is how I can use this product in my collection. This is the potential.Nancy: Right. Help come up with solutions to your problem.
Ruth: Yeah. Yeah.Nancy: Exactly.
Ruth: So they might have this like amazing new fabric or new technology, and they’re saying to the brand, oh, we’ve been in the store, they might reference a particular garment that they’ve got, and they’re saying like, “This could be your next wild in the wind jacket.” Right? This could be, I don’t know what that is.Nancy: It’s very good. I like it.
Ruth: I know! Wild in the wind. But yeah, they might have even made a comment or done some sketches. Again, it’s just planting that seed and helping them make that connection. Because I often say to people who are presenting to the big brands, you forget, these people that go in from meeting to meeting, they might’ve been in meetings for 90% of their day. They might not even have had a chance to go to the bathroom or eat anything. It’s hard to change gears sometimes and suddenly get into that space, you know? So, you’ve almost got to do their job for them and make it easier as to how they can see the runway. You’re laying the runway out for them.Nancy: What textile brands and mills do you think are doing a good job with innovation right now? Am I putting you on the spot?
Ruth: Yeah. I don’t know. Obviously, we’re at a confidentiality point in time a bit, right? That’s always a difficult one. So, there’s lots I could say there, but, yeah, I’m a bit loathe. I can give a little taste of what we’re doing at SSACHS is I put a curated list of my favorite fabrics for spring and summer ’20, and we’re just in the process of getting those photographed. We took into account the ISPO color trends and things like that. So, yeah, it’s my favorite fabrics that I think I’m really excited for sportswear from in there.Nancy: Well, we’ll have to just wait and look at the magazine or online. We’ll have all that information in the show notes, as well.
Ruth: Awesome.Nancy: So how do you think the pandemic has influenced design trends in technology?
Ruth: Oh, massively. You know, obviously, stay at home has really influenced my field of expertise in technical sportswear. Look at fashion, right? People don’t need a nice new dress to go to a wedding, maybe, or they don’t need that prom dress, unfortunately, or whatever. So that’s a real obvious one. I think it’s accelerated and amplified what we were already seeing. We were already seeing this extension of comfort. So using all of that expertise that has been around in the world of intimate apparel, swimwear, sportswear, for many years, understanding what comfort, what movement of the body is, and the interaction between fabrics, the interaction between the body when it sweats, all of that, we’re just seeing that further being amplified in terms of if you’re nonactive. I was saying inactive. We’re always active. We’re always moving. But in terms of non-true high level sportswear, so that comfort, you know? But also, not losing anything in terms of aesthetics. So yes, back in the day, we always had our big baggy sweats or whatever that you would never be seen dead in, but there is so much more of this fusion of function and fashion and comfort now, and I just see more and more of that. It’s interesting, from what I observe the industry has become very polarized. People are either doing really well, especially if they’ve got this kind of model and if they are doing e-commerce, and then you’ve got others that are maybe struggling so much. It’s going to be really interesting. As you said earlier, the innovation has been in how people work and processes, how they are using digital tools to develop. It’s going to be an interesting journey to see how it goes on. Of course, I don’t think we’ll really know until the beginning of 2021, because a lot of the collections were all in the pipeline, so some were canceled, as we know, some were rearranged, so we won’t actually know the true fallout of what’s happening until the beginning of 2021, as well.Nancy: Right. Right. What digital marketing techniques will remain, do you think, to help suppliers connect with mills, brands, post-pandemic?
Ruth: I think it’s been interesting. You look at the virtual trade shows, I think, that’s happened, it’s not been completely easy. There’s been limited success. I know I felt bombarded as an attendee, and a lot of the pure joy is about the networking, is about the touch and feel of the fabrics. Yes, there’s been some great talks and webinars, but again, we all start to feel bombarded from that. I’m not so sure how that’s going to carry on, I’ll be really honest. There is an amazing company down in LA called Preface who operate in the fashion space. They took a very novel approach and decided… Sorry, to back up, they’d just started to do some what they call boutique trade shows out of LA and New York. When the virus hit, they decided to have a different approach and to actually present the season, or present the show, in a box to their customers. So, they didn’t even try and do a virtual show. They didn’t even do a webinar series. They did a series of talks, of panels, of workshops if people wanted it, and they delivered in a box to their customers a pre-curated collection of fabrics, of colors, of some of the smells and things to influence over the season all with a sustainability aspect of it. I thought that was super smart and really worked for that segment. That was a different way to approach things.Nancy: It’s almost a bespoke effort, like they were customizing.
Ruth: Absolutely, yeah.Nancy: I wonder if that’s going to happen more. It’ll be interesting to see. I’m hearing the same, that trade shows, I don’t think these virtual shows, as hard as organizers are trying to make them happen and I give them so much credit, they are just not quite the same. They’ve had to work so quickly to try to develop these platforms, so it must be very hard on them. Ruth: Yes. Nancy: You kind of touched on this a little bit, but where do you think performance apparel trends are heading? You know, you mentioned you think that fashion as we know it might be dead, but if you had your crystal ball, where do you think performance apparel trends are heading?
Ruth: Well, I think from everyone I speak to, whether it be men’s, women’s, whatever, comfort is still a thing. That’s not going away anytime, just more and more of it. I think there’s going to be, again, more on the sustainability side. There will be more things that are actually coming to commercialization. Again, all these amazing things that are happening – take natural dyes for example. Because they are available, right? You can do that, but how can you really ensure that you take the variability out of them? So, there are people working on that and there are people working on bio-plastics. I mean, we all know about mushroom leather and all those sorts of things. I see that there’s going to be more and more of that. I think it’s going to be interesting when we look at when people start to think about microplastics and what’s happening there. We have already seen fabrics being engineered that claim to have less microfiber shedding into the waterways. I think that’s a huge area that people will start to really see some solutions there. So, I think it’s going to be super interesting. Everybody, from what I’ve… not everybody, but a lot of people, what they are wanting to do is to have, their ideal textile would be something that has the true performance, a full performance of a polyester or a nylon. Well, actually the performance of a polyester, the handling of a nylon, and look of a natural. Right? And completely sustainable and biodegradable. So, if you could do that, you’re on the way.Nancy: Okay, get at it, Ruth.
Ruth: Yeah, okay. Right?Nancy: Well, I know you’re not only a material developer, you’re a writer, a yoga teacher, lecturer. I mean, I was going to ask you if you weren’t doing any of those things, what would you be doing?
Ruth: If I wasn’t in any of those things, what would I be doing? That is a great question. I think I would be either an archeologist, because I’m just a bit of a history geek. I love anything like that. Maybe, though, I don’t know if I could sit for hours and hours in the dirt. My other choice, to go from dirt to water, would be a Marine biologist.Nancy: Interesting. Interesting.
Ruth: Yeah. Yeah. I used to teach scuba diving for many years, and I just love being in the ocean, so I think that would be the opposite.Nancy: Oh, well, there’s still lots of years left, Ruth. So, what have you indulged in during COVID-19? Anything?
Ruth: Well, apart from the odd glass of wine and the odd chocolate, which I think we all have, what have I indulged in? I’ve indulged in my garden, my yard. That’s been awesome, just being able to spend time out there and getting a bit of fresh air. Working with the family, playing with the dog, and lots of reading. I’ve had lots of time to do lots and lots more reading, as well, which has been great.Nancy: That’s great. Yeah. Well, it’s been difficult, but there are some silver linings for sure.
Ruth: Absolutely. Absolutely.Nancy: Well, Ruth, I can’t thank you enough. I really enjoyed our talk. We’ll put information on SSACHS on our show notes. I hope that we can meet in person sometime soon.
Ruth: I hope so, too. Thanks.Nancy: Thanks, and have a really great vacation. Okay? Ruth: Thank you so much. You take care. Bye, now. Nancy: You, too. Bye.
Links to organizations mentioned in podcast:
- For more information on SSACHS design agency and magazine, please visit https://www.ssachsagency.com/
Wayne Fan on bringing textiles to life in a digital world
Wayne shares how the Frontier Textile Collaboration Program and other digital tools help bring fabrics to life while also building community between suppliers and brands with respect to fabric samples, inventory, price quotes, and more. He also shares a few lessons he’s learned from the pandemic.
Wayne’s Interview Transcript
Nancy: Hello, I’m Nancy Fendler, and you’re listening to Material Wise, your podcast on material matters. It’s my chance to talk to designers, product developers and other guests about what inspires them to create. Why and how they select the materials they choose, and the relationships they’ve built with their customers and industry.
This is the first podcast we produced since the pandemic, and it seems like forever. I hope you’re all staying well, safe, and sane. Our guest for this episode is fitting, given how much the apparel industry and supply chain have had to turn to boosting their digital technology platforms and skills to conduct business.
Wayne Fan is the chief strategy officer of Frontier, a co-working software as a service designed to digitize fabrics, enhance supply chain management, and elevate 3D design capabilities. The company has seen a big jump in the adoption of its platform during the coronavirus, as more mills and brands have moved their businesses to the cloud to cut costs and work as efficiently as possible from home. Wayne shares how Frontier and other digital tools can help bring fabrics to life, while also building community between suppliers and brands with respect to fabric samples, inventory, price quotes, and more. He also shares a few lessons he’s learned from the pandemic. I hope you enjoy.
Nancy: Hi, Wayne, how are you doing?
Wayne: I’m great. Happy to be here. Thank you for inviting me.
Nancy: Thank you for being here. Can you give us just a little bit of background about how you got involved with Frontier?
Wayne: Frontier grew out of a previous business my partner Victor and I founded 11 years ago. I was happy to be part of the team. We delved right into the textile business. It was an OEM business model, and we’ve evolved a lot since then.
Nancy: Did you guys go to school together or anything like that? How did you-
Wayne: We did. We did. We graduated from University of Rochester, and we majored in different fields and then decided to take on this journey.
Nancy: Tell us about Frontier and how you feel it fits the need in the market.
Wayne: Over the last several months, we experienced surging demand, and primarily coming from manufacturers wanting to gain exposure because the traditional route fabric trade shows were all canceled for the entire year. So they felt the need to establish with digital tools to be able to showcase their new collections with their existing customers. That’s one angle.
And another need is that over the past several months, also due to COVID-19, many of the brands that we’ve observed really doubled down taking everything into the cloud, taking a lot of their assets into the cloud, digitized not only their assets, but also their workflow and processes. And I feel like that’s more important for organizations, such as brands, because they need to manage their image in front of consumers. But then at the same time, they need to manage the supply chain, which involves a lot of manufacturers. To have everyone working on the same page, whether that be merchandising, or quality assurance, or compliance, or material development, it’s a pretty big problem to tackle. Then a lot of brands became a lot more aware of that, so we got a lot of interest from them, as well.
Nancy: Frontier launched about a year and a half ago. How has the acceptance been since you’ve launched?
Wayne: From idea to product, it took a long time. Now, I really understand how to build products and having it accepted by the market. We’re fortunate that we’ve established couple kinds of business models that work with software providers or other cloud-based companies in the textile space, as well as directly working with many ventures in the supply chain. I believe these kinds of product market fits will only grow even in the short/medium run. So we want to really have our product more solid, and then discover new needs and perhaps fulfill some of those needs. Then in the long run we really want to build to where the digital textile supply chain model that we’ve all been waiting for, that the entire industry has been talking about for, I would say, at least a decade or, if anything, more than that.
Nancy: Yeah, and nothing like the pause that we’ve had with COVID-19 to make the supply chain think about that, right? And how digital tools are so important right now, and getting everyone connected when we can’t be together in person.
Wayne: Yeah. Just to give another example, let’s disregard the virus situation. As new designers coming out of the school, they’re learning how to design with software, different 3D software. So basically, a new generation of designers, they’re already used to the digital space, so it only makes more sense that in organizations you have technologies or workflows that can support these kinds of skill sets because you see the entire industry really transitioning more rapidly to a digital process.
Nancy: Right. Yeah. It is. You’re educating the older group, but also the younger group that’s coming on are embracing this, and you’re helping to give them access to even better tools, which will help the whole supply chain evolve and not do things as status quo. I was talking to actually a designer today, and she was talking about some of the same old ways that designers work, where you build a design, you go to the supplier for fabric, and they send you swatches, and then you look through the books and you think of that. And with COVID, or even not with the pandemic, but things need to change to expedite the process and knowing you a little bit, and we’ll talk about this, but the expense of sending swatches back and forth is very costly and not so sustainable.
Wayne Fan: I like to use the auto and the aerospace industry as an example. They adopted CAD design, 3D process into their workflow decades ago. And the reason they were able to do that, I think they’re two-fold. One is that there are so few companies in those industries if you look at the auto brands out there. But then when you compare those with the (vast) textile industry, you start to recognize even the largest brand in the world, let’s not that name names for now, that may only take up less than 1% of the global textile economy. So, it’s a vast industry and changes just doesn’t happen as quickly as an industry just have so few players. That’s one.
Secondly, for hard materials, such as steel or wood, they are much easier to render the 3D engines. That’s why these industries took on so quickly for them. For fabric soft materials there’s a lot of physical properties that you need to capture in the software. That’s why it took much longer to develop different types of software tools that can reflect the different properties of a material properly. And then you need to be able to get to that point to really promote a product that’s… Essentially, so designers can actually see 3D rendering and actually make informed decisions. Otherwise, they always going to go back to making an actual sample because the computer-rendered the sample looks nothing like the actual good. So I feel like the technology is more mature in their past two years. That allowed us to push through more rapidly.
Nancy: Yeah. Well, that’s great. The touch and feel is really important when it comes to selecting fabrics. However, you can touch and feel a million fabrics, and you can’t order a million fabrics. So your platform allows designers or product developers to edit what they’re looking at online, and you’re giving all these great notes, hand-feel notes, and then they can order the swatches that they need, based on what you’re giving them. And you’ve done a lot to help refine all those material notes so that designers can help make those decisions, or product developers can make those decisions a little bit easier before they start ordering swatches.
Wayne: We know that in the market there is a need for digital fabric material. So we set out to build a product that has almost no entry barrier for any individual user or companies to digitize their material. We don’t require any hardware, and then we keep a lot of the work in the cloud. Therefore, the entire supply chain or one manufacturer, one manufacturing partner, can at least start migrating their physical good to a cloud space and make them digital fabric materials. That’s one thing we provide, the cloud space for that, the environment for that. Because we have such a low entry point, so we start accumulating a lot of materials very fast.
The next logical step is to have a great searchability, searchability that we tackle from two ends. One is really embrace hashtags and really let the crowd, let users define what they want to be seen as. We give our users the power to define their products. That’s from one side. And then in the process we also try to organize the language tree around textile terminologies because from the designer, they speak of an item very differently from what a manufacturer may speak of an item. So it’s an ongoing process to really accumulate that language tree. So when you type in denim, I will have some indigo twills that may come up because essentially these are the same things. So then that’s the searching capability.
Lastly, I would say it is collaboration, which we find massively important is that with digital materials, we want these files, so to speak, be transferable, we want these files be able to be shared, collections can be shared among different groups working on different projects. So I would say we really build our product around these three pillars. One is digitalization, and then secondly is great search capability. And then it’s the collaboration aspect.
Nancy: I would think that the platform would be perfect for trade show organizers during this pandemic where a lot of trade shows are turning to virtual. And I’ve taken a few, both at Kingpins and Outdoor Retailer and Performance Days where some of the images that are portrayed online are a little bit static. I just think that this would be a perfect outlet for Frontier, and I’d love your feedback.
Wayne: Virtual trade shows is something that we did not anticipate in the beginning. Based on the trade shows that we’ve attended in the past, a lot of the interactions basically brand… It’s a marketplace where brands, different stakeholders come in to discuss, whether that be materials or many other things, really. But then we find our platform is already, it’s basically ready, like I mentioned. There’s the interactive feature, and then there’s the showroom for different types of textiles and all the information well-organized on one page. So it becomes a suitable, I definitely wouldn’t say perfect, but it becomes a suitable place for buyers and sellers to interact in terms of, not just on price negotiation, it’s also material development, different questions about different types of fabric.
So we are very happy to support that aspect of a trade show. And then we’re working with Taiwan Textile Federation to bring the TITAS. It’s a trade show set in October. There’s going to be a physical one. Although, there’s going to be almost… Not many brands will be attending due to the flight restriction situation. So we will definitely take that online and then support this government agency to replicate the physical trade show as much as possible. That’s what we’re working on now.
Nancy: Yeah. I know. That’s a hot topic among many right now, in terms of trade shows are such a big part of the supply chain, as we mentioned, and we’re all kind of sitting on the edge of our seats to see what’s going to happen with trade shows. But tools like yours could really help bring some assemblance to the touch and feel, even though you can’t really touch and feel. But like you were saying, you have the tools to try to bring all that hand-feel to life would be great.
So we’ve been in this pandemic for quite a few months. What have you learned? Have there been some learning lessons?
Wayne: I was surprised at how things can change so quickly and drastically in a couple weeks. I feel like no one really saw that coming. No one was really prepared. But then, of course, for those business models, that are already well-protected, well-hedged, such as businesses already in the cloud, perhaps Netflix or Amazon, businesses like them probably prospered. I don’t mean it in a bad way, but their business model is well-hedged from these kind of situations.
In Taiwan, I always say we’re pretty lucky. We’re not much affected for that long. A lot of businesses were impacted big time, but then for overall, I think we were doing okay. Business went on as usual for us. We already supported remote work, so we could get things done. And then we got a lot of interest over this time, and then so everyone’s very excited about it.
Nancy: Yeah. That’s great. You work with mills and brands all over the globe. How do you feel that they’re coping with COVID-19?
Wayne: I think almost everyone is just scrambling to find solutions, and then there’s no clean solution or product or software or platform that fills the entire need. So it’s kind of a learning curve, I think. And I think it will be helpful to give stakeholders, brands, or suppliers a step one, two, three guide, or a successful case study in terms of how business can transition themselves during this time. Or maybe not even during this time. They should really better equip themselves for what’s coming, such as physical retail locations may not be as powerful as back in the day. I’m not saying stores won’t exist, but they may become more of a brand awareness point of sale, rather than where sales activity actually happened. So yeah, back to your question, I think too many things on the table. No one really know what steps to take in an organization. So a successful case study would help a lot of people out.
Nancy: Yeah. Absolutely, Wayne. I think that if anything has taught us during this time is that we need to have a very powerful digital presence, or not we, but the whole entire supply chain brands because of social distancing, we don’t know how long it’s going to happen, and this pause could be a time for us to really rebuild our tools or embrace tools that are already developed and learn from them. You can say, “Okay, we’re going to take this time to really build up our digital presence and work on our supply chain flow, digital flow.” Or if you don’t, then who knows what will happen.
Wayne: There are so many tools out there on the market, and then I wouldn’t say any of them is particularly brand new. And these tools exist probably, some for maybe decades, some for a couple of years now. But then I would say if everyone in the industry is always too busy working, too busy to look at other tools that can achieve the same thing with even less time spent on it, you’ll never discover these new tools. So it’s really people opening their eyes, really. And these things kind of exist already. So again, for one person to do that, it’s pretty easy, but then for an organization to really dedicate themselves to really changing their processes or re-examine how to perform one task with a more efficient tool or method is something I think it’s important. Because the last thing that we want to see is that, okay, the COVID-19 is over, everyone back to the same way they were working previously. So nothing really changed, then that would be a slightly, unfortunately, I think.
Nancy: Me too. I agree. I agree. I hope that we all learn from this and grow from it. So anything else you want to share? You’ve got this new seminar or-
Wayne: It’s a local seminar that we are hosting. It’s a physical event that we’re hosting next week in Taiwan. It’s put together by the Taiwan Textile Federation, and then we are one of the primary sponsors. The message that we want to send together with some of our partners is to build the awareness, and then give people clear guidelines on what kind of actions they can take and what kind of tools can achieve what kind of results. And we will bring together some of our users, some of potential users, professionals at the brand level, professionals in AWs, Amazon, because they really provide the web infrastructure for a lot of our products. So we bring together these people and have a discussion on how we can help textile manufacturers transform digitally or adapt digital strategies into their workflow, or it could be as simple as how to use a digital product. And then we want to include everything in this event. So we want the takeaway to be very clear and precise. So back to what I was saying, so we give people steps on what you can do. And then at the end of those three steps, what you’re going to see, by providing a case study. So hopefully the message gets delivered better that way.
Nancy: Wayne, thanks so much for joining us on Material Wise and good luck with the conference. Good luck with Frontier. This is the perfect time to be in the space that you are, and I hope we can connect again soon.
Wayne: Thank you, Nancy. Thank you very much for this opportunity. And let’s talk soon.
Nancy: Thank you for listening to Material Wise. I’d like to thank the incredibly talented Woods Creative for their help in producing this podcast. Jake Nevrla mixes our episodes and composes our theme music. For more information and transcripts of each episode, please visit materialwise.co and please subscribe, rate, and review wherever you get your podcasts. Thank you, again, and until next time, take care.
The Best of 2019 –
Highlights from our guests
Happy New Year! While in production with our new 2020 line-up of episodes, we wanted to share some highlights taken from my conversations with last year’s smart and talented guests whom I was honored to have spent time with. We discovered that sustainability is still a huge topic. While it means many things to different people, sustainability is no longer a trend, but a business approach that’s here to stay. We also learned how collaboration throughout the entire supply chain lifts individual businesses and the industry as a whole. We catch a glimpse into the future with digital manufacturing, robotic tailoring and smart textiles. The thread that ties my guests together, is that they all believe it is an exciting time to be involved with materials. I hope you enjoy!
With over 24 years international experience in the global fashion and textile industry, Louisa combines her creative know-how with market and product development intelligence…
Jay Adams of Brass Clothing on building a curated apparel collection and a strong community around it
Jay Adams is co-founder of Brass Clothing, a collection of women’s foundation pieces designed with impeccable style, fit and easy-to-care-for materials. Jay launched Brass with partner, Katie Demo, in 2014 after both being fed up with fast fashion, and closets full of crap. Jay says Brass looks at a woman’s entire life, and how her wardrobe interacts with It, before designing pieces that simplify her wardrobe – so she can focus on things that really matter to her. According to Jay, Brass has built a strong community of smart, successful, strong, and passionate women who’ve been a big part of the brand’s success. Jay and chat about her background, how she, and her partner have built such a strong community – and Brass’ new inclusive sizing. And of course, we dive into the materials she selects and sources for this unique apparel collection. www.brassclothing.com.
Jay’s Interview Transcript
Nancy: Hello, I’m Nancy Fendler and you’re listening to Material Wise, your podcast on material matters. It’s my chance to talk to designers, product developers, and other guests about what inspires them to create, why, and how they select the materials they choose, and the relationships they built with their customers, and industry.
My guest today is Jay Adams, co-founder of Brass Clothing, a curated collection of high-quality foundation pieces for women designed with impeccable style, and fit I might add, that she launched with partner Katie Demo in 2014 after being fed up with fast fashion, and closets full of crap. Jay says each Brass item is designed with beauty, quality, versatility, ease, and purpose in mind.
The apparel brand, which is sold online at brasscothing.com, and seasonal popup stores around the Boston area, has built a strong community of smart, successful, strong, and passionate women who’ve been a big part of Brass Clothing success.
Jay invited me into her South Boston based studio to take a look at the line, and then chat about her background, how she, and her partner have built such a strong community around the brand, Brass’s new inclusive sizing, and the material she loves, and sources for this unique apparel collection.
Nancy: Hi, Jay.
Jay: Hi there.
Nancy: Thanks so much for having me to your studio today.
Jay: Thanks for inviting me to be on the podcast.
Nancy: And I look forward to our discussion. But before we get into a little bit about you, how did you come up with the name Brass for your apparel line?
Jay: When we were first starting out, my business partner Katie, and I, really our primary goal was to come up with a name that was going to be easily pronounceable and spellable. That was like, ‘Okay, number one’, having seen brands like Bonobos, and Glossier, or you know, these different brands people don’t know how to pass on the brand name.
So, we were like, ‘Let’s make it easy on ourselves’, that was the first thing, and then it’s not an eponymous line, that was never the point of us starting this business. It was really, you know, to be a service to women, and to their wardrobe. So, we really wanted to come up with a word that was going to sort of encapsulate some of the mission of the brand, and at the time we were really focused on the quality of the clothes, and the price point.
So on the one hand, brass looks like gold, but it doesn’t cost as much. So, that was one element of it, and then if you’re brassy, Katie and I like to consider ourselves brassy women, we’re outspoken, we have opinions, so we like to think that that’s also an element of what our customer is about, and it’s so much more about who she is, than it is about the clothes.
Nancy: That’s great, I love that. Brassy. Yeah. So, I have to also say that I just got back from a trip to Munich, or back from Munich last night, and I was fortunate enough to order a few pieces of Brass apparel before I left, and it does pack well, and travels well.
Nancy: Yeah, it felt fun wearing it knowing that I was going to be interviewing you.
Jay: Yeah, that’s so great.
Nancy: So, just would like to ask a little bit about you, and how you got started in the apparel industry, and where you felt that there was a need for Brass?
Jay: Yeah, totally. So actually, I learned how to weave when I was in college. So, my background is really in textiles, and when I got out of college, I went, and worked as a weaver. I worked doing hand looming, high end textiles out in the Berkshire’s, and so that really kind of fed my passion, and my love for textiles.
And then decided that I wanted to get into doing more graphic design, surface design, so I freelanced, and did that work for a while, and then I got into sourcing, and I learned so much about what it takes to manufacture our product, to bring that product to life, and at the time when I was doing that work, I came across one of the factories that we work with today, and I was just so impressed by the work that they were doing, the other brands that they were working with, and I knew that they would be a fabulous partner to work with.
So, after I came across that factory, I came back from that trip, and I was telling Katie, my partner, I was like, ‘You know, I found this amazing factory’, and at the time, she was working in E-commerce, a footwear E-commerce company in marketing, and she was like, ‘Can’t you just make me a more affordable Theory?’, and that was like the nugget, you know
That was like the first, I was like, ‘Wait a second, we could do this’, because at the time, I was seeing brands like Everlane, and more of these direct to consumer brands coming up – and Bonobos, you know, really servicing more of a male customer, and a little bit more of the casual customer, and then also seeing brands like MM LaFleur really servicing a more professional woman, and we were like, we really feel like there’s room here in the market for something that’s business casual, and much more, you know, it takes like an entire woman’s life into consideration. So, that really was kind of the start to Brass.
Nancy: Which company did you work with where you got the experience for sourcing?
Jay: I was working for a very small sourcing company, so it was just me, and at the time, the owner of the company, we were in Waltham, and then we had two women who work for us over in Shenzhen, and one of those women, Abby, is our production manager today for Brass.
Nancy: Okay, great. So how would you describe the Brass customer?
Jay: So, what we like to say, we think so much in terms of psychographics, as opposed to like demographics. Because we really think about Brass as being a values driven brand. So, we like to think about our customer as being aligned with our values around style, substance, and community.
So, she’s a woman who definitely has a busy life, style is important to her, quality is important to her, but she’s also really focused on making an impact within her own community, at her job, with her family. So, that’s why we kind of say we like to help women simplify their wardrobe, so they can focus on things that really matter to them.
Nancy: Yeah, I’m hearing that over, and over again, and as I was in Munich for this big trade show called ISPO, and there are a number of halls where they’re just exhibitors of materials (suppliers to brands), and then they have these trend seminars, and one I attended shared that people want to save time, they want more simplicity, they want fewer choices, because they don’t want to take the time to make all these decisions.
So, I think simplifying apparel is, you know, key. It’s nice to be able to look in your closet, and say, ‘Okay, I have these pieces, and this is what I want to wear’, and Brass seems to do that.
Jay: Yeah. The trend of capsule wardrobing, I’m using quotations cause you know, it can feel a little constrictive for some people, but that trend, also Marie Kondo, I think that it’s become so popular in the last four years since we started Brass, if that was really something that was like starting to trend, and now it’s becoming much more mainstream.
But I think in general, we’re just all very overwhelmed by the plethora of choice that surrounds us at all times. I mean, our phone contains the entire world in it, and that’s great, but it’s also so overwhelming, right? So, that was for us at the time, it was like, I don’t want to spend two hours on Nordstrom’s scrolling through 1500 black dresses, I got better things to do with my time.
Nancy: Absolutely. So, just in doing a little bit of research, and I love this thing that I read about your line, it’s easy basics that are not basics, but we can get into that a little bit later. You mentioned that we’re living in an experience economy. Can you share a little bit more about that?
Jay: Yeah, it’s definitely something that we think about a lot internally, because you know, we are selling clothing, but we are also really promoting, and talking about things that are beyond just apparel, right
So, it’s like how is that clothing interacting with your life? How are you traveling with it? How is it performing in your workplace? We want to address all those other, everything that’s outside of just that piece of clothing.
I think that more, and more millennials in general, this generation is thinking about how it is that we’re spending our money, and there’s a lot of talk of experience economy, and people wanting to put their money towards you know, vacations, or health, and self-improvement, and things like that, and I think that brands, clothing brands need to be really thinking about how it is that they are incorporating their customer in a way that isn’t just about buying, and selling clothing, right?
So, we think about that a lot with Brass, and making opportunities for women to feel connected to the brand outside of just purchasing a piece of clothing. So for example, we have almost a thousand customers in a Facebook group, it’s a private Facebook group. They’re in there, they’re trading style ideas.
They’re showing like, ‘Here’s how I wore this dress, you know, four different ways’, sharing other brands that they really like, but that’s all being facilitated through a community that we’ve built, and so we’re building a lot of brand equity, and emotion on things that are outside of just our clothing.
And those things are actually what make people feel so connected to the brand, because at the end of the day, I mean, we’re selling black pants, right? But we’re selling so much more around that. It’s about a lifestyle, and it’s about values.
Nancy: That’s great. I think with so many options out there, it really helps for a woman, or man to feel that connection to a brand.
Nancy: It makes a big difference when they want to purchase something. So, it’s like, ‘Okay, you know, they’re committed to something that I’m committed to, or a value that I align with.’
Jay: It’s interesting, because I think that in some ways, reflecting on what you just said, you know, I don’t connect to luxury brands, and I don’t connect to needing to have like a Chanel this, or a Gucci that, but for a lot of people that’s how they self-identify, right?
It’s like I’m bringing meaning into my life, and I’m saying something about who I am, because I’ve got this luxury bag, or this luxury jacket, or watch, or whatever, but I think that for millennials, maybe just the general population, it’s like you’re also looking to connect with a brand on your values that also says something about you, and in a lot of ways it makes you more proud to talk about that brand.
We see that with our own customer, with the word of mouth, it’s like they’re so excited to talk about Brass, because it’s owned by women, and it’s all about supporting other women, and definitely check out that Facebook group, because it’s like everyone in there is so nice, and you know, so you feel good about spreading the word. It’s less about like, ‘Yeah, I’ve got all this money, and I can afford a Chanel handbag.’
Nancy: Also, I would think that your customers are always looking forward, and anticipating what’s new from you as well.
Jay: Absolutely. It’s a fine line that we walk, because we’re still gaining new customers all the time, and we have certain heritage product like our Ponti Pants that just sell, and sell, and sell, and sell, and we’ve been selling those for three years now, and we will continue to sell them.
But yeah, we also need to keep people involved. We also feel like we still have so much more that we need to offer our customer in areas in her wardrobe that we still can improve her. We’re coming out with a really awesome suiting collection in April that’s really focused around the fabric, and the ability to travel, and the washability of it, and everything like that.
So yeah, there’s a fine line between knowing, bringing something in that’s new, but that has intention, and still keeping her excited.
Nancy: That’s great. Well, you mentioned fabrics, and I’d like to talk about that a little bit. So, where do you turn for your materials, and sourcing?
Jay: So yeah, over the last year, or two we’ve really been trying to control more of our supply chain, so that we can access better quality fabrics, and that so eventually we can be developing more of our own fabrics as well.
So, places that we usually turn to, I find that MAGIC, sourcing at MAGIC has been helpful in the past, and then just a couple of weeks ago, I was down at PV in New York, and I was really impressed by that show. I’d actually never been to it.
Nancy: Première Vision?
Jay: Yes, and you know, it’s a small show, but, it’s a really great place for smaller brands to go, because a lot of those mills actually have smaller minimum order quantities. The fabrics themselves are maybe a little bit on the higher price point, but I was really impressed by it, it was a good show.
Nancy: That’s great. I have not been to that show. So, do you think that a brand name fabric for your apparel line makes a difference to your consumer?
Jay: Hmm, that’s a good question. I mean, so we’ve never used any brand name fabrics really, but we are definitely trying to build up equity around the fabrics we do use, because there are certain fabrics we use that our customers know, and love, and what we’ve found, and had a lot of success with is when we work into that fabric, right?
So, it’s like we start doing more styles in it. Obviously, it makes a mix, and matching a capability of the pieces much easier, but also it’s something that she knows, and being an online company, that’s worth a lot, cause she already knows what that feels like, and how it fits her.
So, that’s definitely something we think about. The customer in general is learning more, and more about fibers. She knows what Tencel is, she knows what Modal is, she knows a lot more than I think, and cares a lot more than in the past.
Nancy: That’s just what I was going to ask you – if you think consumers have become savvier about how about maybe not just the fabrics, but the fibers that go into the fabrics.
Jay: Yes, I do think that she knows, or she at least it least likes to think she does, right? Because we have very smart customers, our women are, you know, reading all the time, they’re very well degreed, so, you know, they’ll come to us, and ask us questions, and sometimes we have to go, and do research in order to answer them.
But yeah, I think she’s learning more, and more. It’s really hard with the sustainability efforts. You know, so much of that is gray. It’s not black, and white, and a lot of customers want it to be black, and white, because they just were like, ‘Well, just tell me that this is a better option’, and you’re like, ‘Well, there are a lot of elements to it’.
You know, like, yes, Tencel is a regenerative fiber, but at the same time it takes a lot energy to produce. Cotton is natural, but it takes a lot of pesticides, and a ton of water. So, it can be really hard to kind of suss through all of that with the customer.
Nancy: Absolutely. You know, it’s just always evolving too. I think sustainability is, you know, we talked earlier, it’s become so important in the textile industry, and become transparent, and developing best practices, but without sacrificing the quality of the textile.
But it is critical, and I think obviously consumers are demanding it. Brands are demanding it from the textile manufacturers. So, it’s good. It’s all good.
Jay: Yeah, it is good. There’s still a lot more work to be done. I feel like for us, you know, we use a lot of polyesters, cause that’s what performs. Wrinkle resistant, and machine washability are huge for our customer. So, in a lot of ways that rules out natural fibers.
So, the wrinkle resistant factor of it in particular, but for us, yeah, it’s like any of the fabrics that we’re using that are 100 % polyester that are made with virgin polyester, there’s no reason why they can’t eventually be recycled polyester, and that’s something that we would like to be able to work towards as we have more money, and are able to invest into that type of work. Nobody’s really doing that in the business casual space. You see it a lot in performance, outdoor, athletic.
Nancy: That would be great.
Nancy: So, I know you have a great relationship with your factories, but do you have an idea, or can you give me an example of what a good textile partner might be like for you?
Jay: Yeah. We just actually found an amazing mill in Japan, we’re really excited to start working with them, and the reason why they’re great is number one, they have some more flexible minimum order quantity. So, that’s really helpful for us, but they’re also really pushing boundaries in terms of dyeing practices, trying to use less water, you know, trying to be more environmentally friendly around different dye processes, the way that they’re treating fabrics.
They’re also using a lot of Cupro Modal experimenting, and doing really nice applications of natural fibers like some polyesters, so that you still have some of those performance capabilities.
So that’s for us it’s like we’re really looking for real partner when it comes to our mills, or when it comes to cut, and sew, or it comes to our knits is somebody who’s excited about the work that we’re doing, and willing to kind of be flexible with us where we need it, and also are looking towards the future ways that they can improve, and excited to have a partner in us, for someone who’s also bringing to them like, ‘Here’s what our customer wants, here is like what we’re seeing in the marketplace’.
Nancy: So, Brass is sold directly to the consumer via online. Is there a reason why you chose to go this route?
Jay: Yeah, so I mean obviously at the time, that was the means that we had, and you know, it was just, that’s what everybody was doing, you know, that obviously is the way that all commerce is moving in general, and we wanted to be able to make the brand available to as many women as possible.
So, I think nowadays it’s like most brands are going to be digitally native brands at first, right? And then they’ll get into retail, which is what we’ve started to do as well, and it’s the opposite of the way it was before. You have an open air main street shop, and then, ‘I guess I should make a website.’
Nancy: Well, you get lots of feedback. Oh, you just had a pop up store for how many months was it?
Jay: We did, yeah, it was from July, to end of December. So, six months.
Nancy: That’s almost like a retail store. I mean, six months is quite a long time.
Jay: Yes, it was such an amazing opportunity for us. It was with a really cool project here in Boston where it was all women owned businesses, and these little individual popups down in the Seaport, it’s called The Current, and it was such a great opportunity for us to see what retail would be like, and how Brass would do that, and we learned so much, and definitely confirmed that retail, and making sure that we have in person experiences available to our customer is really important to the future of the brand.
Also, we never considered wholesale, because we also just wanted to maintain that contact with the customer, and make sure that we had that connection with her, and was getting that feedback so that we could be constantly improving the product, and serving her better.
Nancy: Is there anything unusual that you found out from your customers, anything that it’s like, ‘Oh man, I’ve got to go back to the drawing board’, or, ‘Maybe we gotta keep doing this right’.
Jay: Yeah. I mean, man, we learned so much. Number one, machine washability. You know, you’re thinking ‘Oh, we’re going to have a store, and it’s going to be you’re going to have the opportunity to tell your brand story’, and you do, you have that, but you also just have like the very first impression from a woman walking in the store.
It was like, ‘You mean I can wash all of this at home?’ You’re like, ‘Uh-huh’, you know? You’re like, ‘Wow, that gets you that excited, okay.’ You know, like that’s something we need to talk about more. The quality of the fabrics were really able to stand out in the store. It’s so hard online, you have to really communicate that quality, so that was great for us to see.
Obviously, we were able to identify certain fit issues, or where we were not able, like silhouettes that we were not providing for certain women. You know, it was like, ‘Oh, maybe we need to be working on more styles. We need to be giving her blouses that don’t have buttons’. You know, you get to just see everything.
Nancy: Yeah, yeah. Great consumer research, that’s for sure.
Nancy: So, I follow you on Instagram, but I know that you’re on other social media, is there one platform that does better for you, or do you find them all necessary?
Jay: Yeah, I mean, Instagram is huge for us. Instagram, and Facebook are two of our main channels for advertising. They are our number one channels for advertising, but we also, you know, we obviously have our own Instagram that works as a place for us to engage a little bit more with our customer.
We’re trying to think about that a little bit more, and then our online Facebook group, that private Facebook group has been, I think it’s really a magical little place. You know, the internet can be kind of a nasty place, and so we’ve really managed to cultivate, and create this little place with nearly a thousand people in it where women are so supportive of each other.
They’re popping in there, sharing their bathroom selfies, and they’re just like, ‘You look great, you look fabulous’, they’re helping each other with sizing. So, that’s like really where our community shines, and we’re trying to think about ways that we can bring that onto Instagram, and some other social.
Nancy: Oh, that’s great, and speaking of sizing, I heard that you have extended your sizes to, I want to say, is it called inclusive sizing?
Nancy: Can you talk about that?
Jay: Yeah, yeah. We’re really excited about it. It’s definitely something that’s taken longer than we would’ve liked, but we really wanted to do it well. So we use a fit model, a size eight fit model for our straight, our missy sizes.
So, that’s like a double zero, up to a 14, and then when we added sizes 16, to 26, we went out, and we started working with a fit model, a size 18 20 fit model, and really wanted to make sure that these five of our bestselling styles were designed to fit that woman in particular really, really well.
So, we started on that process last year, and yeah, we just launched last week, and it’s so great, because really at the heart of Brass is like I said, to serve women, make her life easier, and make her wardrobe better, and we weren’t really fulfilling entirely on that mission by stopping our sizes at 14.
So, it has just been such a great feeling, and it’s just the beginning. We’ll be adding more styles in those sizes, and we’ve gotten so much feedback. Now, a lot of women say they want petites. So, it’s like, you open the door, and you hear from everyone. So, we have a lot of room for growth, and improvement, but yeah, we’re really excited to be able to welcome more women to the brand.
Nancy: That’s wonderful. It is, because I think, I don’t know about you, but once you find a brand that fits, you’ll have a loyal customer for a very long time.
Jay: Yeah, totally, and I think in doing this work, it’s been really interesting. The metrics are all out of whack, right? So, they say that the average American woman is a size 14 16, and yet the majority of the industry is manufacturing sizes zero, to 12, right?
So, you’re really leaving out the majority of women, and I think with social media, that’s going to change, because people have a platform through which they can tell brands like, you know, ‘Make my size, this is screwed up, why can’t I buy your stuff?’
And it really seems like within the quote, unquote plus sizing, we’ve heard a lot about the quality isn’t really there, and also there aren’t a lot of brands that are in manufacturing ethically, and responsibly in that space. So yeah, we’re just excited to provide that opportunity for women.
Nancy: Oh, so I’m going to go into a few questions that might be a little bit more personal, nothing too personal, but what are your favorite materials?
Jay: Gosh, I mean, we use a lot of them. I mean, we do use a fair number of synthetics just because, like I was saying, because of the performance quality of them, but I mean, I’m always so impressed. Lately I’ve just been so impressed by all the silkies that they had at PV, it’s unbelievable.
I mean, all the silk lookalikes are so beautiful. I do love the feel of Cupro. That’s a hard one to work with, but I just generally, I like them all.
Nancy: Hard to choose.
Jay: If it’s got a good texture, a good weight to it, a good hand feel, I’m into it, you know?
Nancy: What’s your favorite Brass piece?
Jay: Oh my God, that’s really hard. So, I will say that our scout pants, which is a pair of pants that we worked very, very long, and hard on, it’s a high waisted, wide leg pant that is made with this cotton Tencel spandex blend, and it’s got a sateen finish to it.
So, the fabric is really cool, it’s got a little bit of sueding to it. So, it really looks very different, feels great on, and I love the cut of those pants. So right now, that’s my current favorite.
Nancy: Oh, I’ll have to check those out. Besides your own brand, what apparel brand do you love?
Jay: Oh my God. It’s funny, cause I barely get out to shop that much.
Nancy: You don’t need to.
Jay: I don’t need to really, but I have to say I really love Rag & Bone, because to the point of like quality of materials. I mean, they do a great job, they use a lot of Schoeller fabrics, and you know, their price point isn’t always where I’d like it to be, but that’s a place that I love to go. I know that I can always get a really great quality piece of clothing there.
Nancy: Yeah. What trends do you love?
Jay: Oh my God. I mean, we’re so not trend focused. It’s like the antithesis of our brand really. So, I’m going to have to say, I think the trend right now that I’m really into is just seeing more, and more sustainable fabrics, and just measures within the fashion industry.
Nancy: If you were not a designer, I think you clarified you’re not really a designer, but source, or if you weren’t in the creative apparel industry, what would you be doing?
Jay: Oh, that’s funny. I’d probably still be doing something design related. I also love interiors, so maybe it’d be something like that, designing rugs, I love rugs.
Nancy: Do you remember Susan Sargent? Oh, she was a rug designer. Anyway, I have a couple of her rugs, but I hear you there.
Jay: Yeah, they’re like, can be beautiful paintings on your floor.
Nancy: Yeah. You’re a busy woman. So, what’s keeping you up at night these days?
Jay: I mean everything, and anything. Right now we’re at a place with a brand where it’s like, we know that we have a really strong customer base, and a really great foundation to grow on, and so we’re at a really exciting point where we can also start to think about like, what’s next?
And like I said, more stores, more in person experiences, which was, it’s so fulfilling. That’s the best part is getting to be with, and meet our customers, we love our women, but you know, just trying to think about what’s next for the brand I would say.
Nancy: Yeah, and what do you think that is? That was my last question.
Jay: Well, definitely it was a huge milestone for us to get to launching inclusive sizing, and then like I said, we’ve got some other really great collections that are coming, the suiting collection, which I think is going to be great. Women have been asking us for a blazer for forever, so we’re really excited for that.
And you know, generally building out the collection to a point where it’s even better, like the styling components, and the ability to mix, and match, and really working into her wardrobe is more, and more about what we’re thinking about – and like I said, the in person stuff is really huge for us.
Nancy: How do you get away?
Jay: You don’t. If you’re thinking about starting your own business, or if you have, you know you never get away. You know, it’s funny actually. I think this summer I’m going to try to take a course over at Central Saint Martins, that both is like, you know, in line with the business.
But I’m also just excited to do something once I’m back to being like really creative again, so that it would be like, it’s kind of funny. I’m like, ‘That would be getting away’ in a way where it’s like, oh, you get excited about like, ‘Oh yeah, that would be great’, and still yeah, get back to being creative outside of the business.
Nancy: Well, I really appreciate you spending so much time with me. I really enjoyed our chat, and getting to know more about you, and the company, and I look forward to big things happening for you.
Jay: Thank you so much. Thanks for having me.
Nancy: Take care. Thanks so much for listening to Material Wise. I’d like to thank the incredibly talented Woods Creative for their help in producing this podcast. Jake Nevrla mixes our episodes, and our theme music is by Activity Club.
For more information on Material Wise, please visit materialwise.co, and please subscribe, rate, and review wherever you get your podcasts. Thank you again, and until next time, take care.
The Best of 2018 – Highlights from our guests
As we are deep in production with our new Material Wise 2019 lineup, we wanted to review a few of last year’s episodes and recap some of the highlights. We had a great year speaking with Jill McGowan with Jill McGowan, Inc., Erin Bornstein with Timberland, Miles Spadone with Spadone Home, Nick Armentrout with Ramblers Way, Rob Naughter with Patagonia, Justin Seale with Architec and Myrand Caputo with Bespoke Branded Fit. We learned that transparency, social responsibility throughout the supply chain has become increasingly important as is designing products with longevity in mind. New body scanning techniques are trending as people are demanding a more custom fit. Among all my discussions, there is one common thread, and that is great products are inspired by great materials. I hope you enjoy!